KinAgenda support

Contact support

Email frenk.q8@gmail.com. Tell us what you tried and what happened. Include your phone model, Android version and KinAgenda version.

We aim to reply within two working days. Support is provided by the independent developer of KinAgenda, working under the Cozyapps studio name in Kazakhstan.

A screenshot can help. Hide children's names, faces, addresses and unrelated messages first. Never send passwords or sign-in codes. Say which account or family is affected, but do not attach your family's full schedule unless we need it to investigate.

Signing in

Use Continue with Google or your email and password. Choose the same Google account or email address you used when registering. If you have forgotten your password, use Forgot password on the sign-in screen.

KinAgenda needs an internet connection for sign-in. For Google sign-in, allow the browser to return to the app. Contact us if it stops before returning.

Joining a family

The other adult first registers in KinAgenda. The family Admin then invites the email address on that account from Family. The recipient opens KinAgenda and accepts the pending invitation to join the existing plan.

If an invitation is missing, check the account email, reopen the app and check for invitations. If it has expired, ask the Admin to create a new invitation. You do not need to create a second family to join one.

Activities and transport

Schedule shows all seven days of the selected week. Check the week and child filter if an activity seems missing. You can create an activity manually and choose several weekdays or an interval between active weeks.

For a recurring activity, choose This occurrence to change one lesson or Entire series to change the recurring plan. Check the family time zone if a time looks wrong.

Use Assign beside an unassigned drop-off or pickup to choose an adult. Assignment stays pending until that adult taps Accept from their own account. Being the Admin does not let someone accept responsibility on another adult's behalf.

Importing messages and screenshots

Import a message from Inbox, or use Update from message on an activity for a reported change. Submit one activity at a time. Crop screenshots to the relevant announcement.

Processing needs an internet connection and sends the message or image to OpenAI. Review the child, date, time, recurrence and transport details before confirming. AI drafts do not change the schedule by themselves.

If processing fails or a detail is unclear, retry, correct the draft or enter the activity manually. Confirmed imports leave Inbox. Their source remains available from the activity until you delete it or its 30-day retention period ends.

Offline access

You can view a previously cached schedule offline. Shared edits, invitations, uploads and confirmation need a connection. An unfinished edit may remain on the phone for recovery; it is not submitted automatically. Reconnect and save it deliberately.

Notifications

Notifications are optional. In Settings, Notifications, choose reminders and family updates, and allow notifications in Android Settings.

Transport prompts can alert you the evening before when needed transport is still unassigned or unaccepted. Ordinary activity-start reminders are off by default. Delivery can be delayed by connection, battery or Android notification settings, so check the plan when coordinating travel.

Photos, language and appearance

Change your name, family label and account photo in My account. Name and label changes save after a short typing pause; a selected photo uploads automatically. Watch for a failed-save message and use Try again if needed. Change a child's photo from their profile in Family.

Settings also has Language, Appearance and calendar preferences. Language is your device's choice and does not change the other adult's interface or translate activity names and imported messages.

Privacy and deletion

Open Privacy & data in KinAgenda for an explanation of family sharing and the existing deletion controls. Read the KinAgenda privacy policy or request account deletion.

To delete your account, open Settings, My account, Account actions, then Delete account. If you are the Admin, this also deletes your shared family plan for everyone. If you are a Moderator, the other adults keep the family. You can request account deletion by email if you cannot use the app.